Refund & returns policy

We want you to be happy with your purchase. If something is not right, contact us and we will put it right.

Damaged, faulty or wrong items

• Report damage, a fault or a wrong item within 48 hours of delivery, with photos where possible.
• We will repair, replace or refund the item once we have inspected it. We collect it at no cost to you.

Change of mind

• Unused items in their original, unopened packaging can be returned within 7 days of delivery.
• Items that have been installed or used cannot be returned for a change of mind, but remain covered by warranty.
• The cost of returning a change-of-mind item is borne by the customer.

Cancelled orders

You can cancel an order for a full refund at any time before it is dispatched.

Services

Installation, duct work and maintenance contracts are refundable in full if cancelled before work starts. Once work has started, we refund the portion not yet carried out.

How refunds are paid

Approved refunds are paid to the original payment method through Paystack, or by bank transfer, within 7–14 working days.

Contact

Email [email protected], call 0808 605 2768 or 0916 660 0506, or visit a branch.